What We Collect and Why It Matters
When you open an account, we collect your registration details — name, contact information, and the wallet identifiers you use for bKash, Nagad, or Rocket deposits and withdrawals. This is needed to process your transactions, verify your account wallet, and keep your balance accurate. Session data
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— device type, browser, and IP address — helps us detect unusual access and protect your account from unauthorised login attempts. We also collect transaction records tied to your wallet activity, which we retain as long as your account is active and for a period afterward
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as required by applicable rules. Payment data connected to bKash, Nagad, or Rocket transfers is handled with the same care as your registration details and is never shared with third parties for marketing. If you contact our Bangladesh support team, the conversation is logged so our
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agents can follow up accurately. You can ask us to confirm what data we hold, correct inaccurate details, or request deletion where applicable law in your region permits it. Availability of these rights depends on your local law and eligible regions — contact us directly to
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start that process.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.